It’s highly likely that you’ve stepped foot into a hair salon at least a few times in your life (ok, probably quite a few times by now). Many people who go to hair salons have experienced some positive and some negative experiences a few times throughout their lives. The thing about the hair salon world is there are a lot of different experiences and such a broad range of different salons you really can have any end of the spectrum in customer service. We thought it was time to address some hair salon no-no’s – because you may not be completely aware of what are bad practices in the hair salon world. You don’t know what you don’t know – so we’re informing you here!
Cleanliness
We realize this should be a give-in but we felt we had to chat about it. Take a look around at your hair salon the next time you’re there and really look at ALL the areas around the salon, big and small. If you notice that there’s a lot of dust, dirt or hair where it shouldn’t be, please understand that this also is not a hair salon no-no. Hair salons should be very clean. Other than when a hair stylist is actually in the process of cutting a client’s hair, there should not be hair on the ground. If you notice that the salon isn’t as clean as it should be, it’s worth commenting or looking into other hair salon options. Unfortunately, when a hair salon isn’t clean in the areas where clients are it leads to concerns around the products they’re using and other practices that they may be slacking on.
Difficult To Schedule Appointments
When you’re eager to get your hair done, the last thing you want to do is feel like you have to hunt down your hair stylist to schedule an appointment. It’s important to understand that a professional hair salon is going to have a system to getting clients scheduled and the experience to get yourself scheduled should not be difficult. If you have to leave multiple messages or be back and forth with scheduling, this is another big hair salon no-no, it shouldn’t be a job just to get into the appointment book!
Lack of Communication
The thing about going to a hair salon is you’re putting quite a bit of trust in your hair stylist, for that period of time they have total control over the outcome of your hair style and color. Since it can be such a big thing (let’s face it, no one wants their day or week ruined by a bad hair cut/color experience), it’s CRUCIAL that the communication between you and your hair stylist is open and clear. If you go to a hair salon and the hair stylist doesn’t ask you a lot of questions about what you want your hair style or color to look like, or they don’t seem to be listening very thoroughly it’s important understand that this isn’t a good practice. Hair stylists are trained to understand and know how to adapt your desires and make them a reality. Of course they don’t have a magic wand, but they should be really great at communicating.
